Noteca is a web app for working with social media. It makes it easier to build a relationship with the people who talk about your brand, business or whatever. Noteca is designed to scan millions of blogs on any platform written in the Latin alphabet. It also scans Blog comments and Twitter tweets. Yes, Noteca tracks a multitude of languages, specifically those that use the Latin alphabet. Apart from English, Noteca users can find information written in Spanish, Portuguese, German and French. Yes. The account owner can change the system access URL. To do this, click on the section "Manage Account" and fill in the "Subdomain" field, then click the button "Change Account Settings". Only the Account Owner can carry out this URL change.

On changing the URL, the data and information you had previously gathered is not lost, everything will stay the same, except that the site will have a new URL access. Once the URL has changed, remember to inform all the users of your Noteca account about this change. Yes. The Account Owner is the only person who can cancel a Noteca account. He/she can cancel it at any moment from the bottom part of the "Manage Account" section.

Do you need to cancel your account? Note that this action cannot be undone, you permanently lose all information on projects, keyphrases, conversations, contacts, tasks, etc.

Yes, I want to permanently cancel the account

Here, the Account Owner will be asked to confirm the cancellation, this is because it is immediate and irreversible.

Important note: an account cancellation cannot be undone. Once the account has been canceled, all the information about your projects will be permanently deleted from our servers. Noteca was developed in Mozilla Firefox, so we recommend that you use this browser in order to have a better browsing experience. Officially we also support Internet Explorer 7 and 8 and Firefox 3 on various operating systems (Win XP and above, OSX and above). If you use Internet Explorer 6 you may find that some of Noteca's functionality isn't optimized. It is also compatible with the latest versions of Safari and Opera.

Every user purchasing any of the five Noteca plans has a free 15-day trial period. On signing up for Noteca, the user will have to provide payment details. However, no charge will be made until after the expiry of the 15-day free trial period. If you cancel the account within those 30 days no charge will be made. There are five different Noteca plans: Solo, Basic, Advanced, Complete and Corporate.

• Solo: With this plan you have 1 project, 9 keyphrases, 1 user and 1 linked Twitter account.
• Basic: With this plan you have 1 project, 5 keyphrases, 3 users and 1 linked Twitter account.
• Advanced: With this plan you have 2 projects, 15 keyphrases, 10 users and 4 linked Twitter accounts.
• Complete: With this plan you have 4 projects, 30 keyphrases, 30 users and 25 linked Twitter accounts.
• Corporate: With this plan you have 9 projects, 65 keyphrases, unlimited users and unlimited linked Twitter accounts.

Of course. The Account Owner can purchase new projects in the "Manage Account" section. If you have Noteca's Corporate Plan you will be shown the "Add capacity" section. Here you can buy as many projects and keyphrases as you need. Simply click on the button "get this upgrade". Once your 15-day free trial is up, you will be sent an invoice for the first month of service. We will invoice you at the beginning of each month of service, so, if you purchased Noteca on the 5th of March, we will invoice you on the 5th of every month. We will use the credit card details you gave when signing up for Noteca for these payment. We accept payment by PayPal, Visa and MasterCard. You can upgrade your Noteca plan (add more projects, keyphrases and users) or downgrade at any time. Only the Account Owner can upgrade or downgrade the Noteca account plan in the section "Upgrade your account" in "Manage Account". The Noteca Account Owner should access the "Manage Account" section. Here he/she will find all the issued invoices in the "Billing and Invoices" section. Absolutely not. We don't believe these kinds of additional charges are the best way to do business. We don't charge registration fees, cancellation fees or any additional charge. The price you pay is simply a fixed monthly amount based on the plan you have contracted. Noteca is an application based on a monthly payments. It is a service for which the user pays as he/she uses it. For this reason, we don't offer refunds. You are invoiced every 30 days for the service. You can cancel your Noteca account at any time. From the moment you cancel your account you will not be invoiced any more, although you will be responsible for all expenses already incurred. When you increase your Noteca plan you will instantly benefit from all the services of that plan. However, you will not pay the higher plan price until the following month's invoice. On the other hand, if you change to a lower plan, your services will be reduced instantly to the lower plan. However, you will not start paying the lower price until following month's invoice. You can send us an e-mail to billing@noteca.com and we will reply to you as quickly as possible.

Yes, the Account Owner and the Admin can do this. This option is available in the "Admin Projects" section. In order to rename a project, click on "Edit this project". Then, place the cursor over the current name of the project and the word "rename" will appear. Once you have typed the new name click on "change". Yes. First you should create that user in the Admin Users section. On creating the new contact Noteca allows you to tag the new user as external. This external user cannot have administrator rights and may only be associated to one project. If you are the Account Owner or an Admin user, you can specify what users can see a certain project in two ways.

First click on the "Admin Projects" tab and then click on "Edit this project". In the sidebar you can select what users should be given permission to access this project.

You can also go to the "Admin Users" tab. Here you should edit a user. In the sidebar you can select what projects this user should have access to.

If you are an Admin user, you will only be able add or remove permissions for those projects that the Account Owner has given you access to. When deleting users from a project you only prevent them from accessing that project. They are not removed from your Noteca account and may have access to other projects.

However, when you permanently delete a user, this user can no longer start a session to access your Noteca account. His/her details will not be lost. The first project will be created the first time you log into Noteca. You can edit it afterwards by clicking on "Admin Projects" in the menu at the top right and then clicking on "Edit this Project".

In order to create a project, click on "Admin Projects" in the menu at the top right or the screen. In the sidebar you will find the button "Add New Project". The number of projects you can add depends on the Noteca plan you have purchased.

The Account Owner of a Noteca account is the person that signed up and configured the Noteca account for the first time. The Account Owner is the only person that can upgrade or downgrade the Noteca plans, change invoicing information and cancel accounts. Yes, the Account Owner can be changed.

Administrators are users that can create and edit projects. They can also edit or create rooms and keyphrases. In addition, they can create new users and give permissions to other users in the projects they administer.

A Noteca account can have multiple admins. It can have as many admins as there are users. The Account Owner can grant admin permissions when creating new users in the "Admin Users" section. Deleting a user only implies removing their access to your Noteca account. In this sense, none of their registered activities are deleted. Any person with access to a project can see what other users publish in that project. There is no way of hiding information from other users who have access to the same project. To upload or change your photo, click on the "Personal Info" section from the menu at the top right corner of the screen. Place the cursor over the photo and "change avatar" will appear. Choose the file you want to upload from your computer.

This image helps the user to be identified more easily. Accepted formats: JPEG, GIF, PNG. Maximum size: 100 KB. The image will be resized and cropped to a 73-pixel square.

In the New Mentions sidebar you will find the Add keyphrases button. When clicking on it a text box will appear in which you can introduce a new keyphrase that you want to search for. You can organise these keyphrases by rooms. When entering Noteca for the first time the first room is created.

The keyphrases you introduce in Noteca must be at least 3 characters long and a no longer than 128 characters. You can use quotation marks ("my keyphrase") to require exact matches. Use "-" to specify words that should not appear in a text and use "@" and "#" in front of twitter users to find tweets related to a specific user or hash tag.

The number of keyphrases you can create depends on the Noteca plan you have purchased. Keyphrases can't be modified but they can be deleted. You delete a keyphrase by clicking on "edit rooms" in the sidebar. Then look for the room where the keyphrase you want to delete is located and click on "edit this room". On hovering the mouse over the name of the keyphrase "delete this keyphrase" will appear. A mention is a post, comment or tweet that contains the keyphrases that you specified, that is potentially related to a subject that you are interested in. If it is a post, it isn't only the post in itself, but also includes its comments with those keyphrases. When you click on "follow this conversation" the mention becomes an active conversation. It moves to the "Conversations" tab dissapearing from the list of "New Mentions".

If you click on discard, the mention is removed from the list of new mentions. You can display discarded mentions in New Mentions by checking the "Show discarded mentions" option in "Viewing options". Noteca shows what blogs are most influential and what posts are most interesting to you.
Guru, Master, Junior or Newbie. Noteca automatically labels how influential each blog is using a straight-forward coloured label. The most influential blogs are considered Guru and the Newbies are newcomer blogs that have barely made a mark in the community. In between we find the self-explanatory Master and Junior labels. Rooms are like folders where you can group keyphrases that are related to each other. Conversations are Noteca's purpose in life, and the rooms are metaphorically the places where these conversations take place.
By clicking on the name of a room in the sidebar you can choose to view only mentions related to this specific room. In the New Mentions sidebar you will find the "Create new room" and "go edit rooms" links. On clicking "Create new room" a text box will appear in which you can type the name of the room. When signing into Noteca for the first time you will find a room named "Untitled" created by default.

If you click on "go edit rooms" you will be taken to another screen where you can edit the rooms.

You can also pause rooms. When a room is on pause, Noteca stops searching for the keyphrases of that room and they stop counting as to the total number of keyphrases purchased. When the room is re-activated Noteca will not display the results from the period of time during which it was paused.

You can create an unlimited amount of rooms in Noteca.

Under the Conversations tab in Noteca you get all the information you need to put a conversation into context and actively take part in it. Noteca is an effective and easy way to follow a conversation, without having to revisit each blog individually to check the reactions to your comments. In Conversations all the posts are displayed in the same format. We make conversation easier for you. All you have to do is click on Join The Conversation and Noteca will redirect you straight to the comments form of the post you want to join. On clicking "follow this conversation", the conversation will disappear from that screen. If you wish to come back to this conversation click on "view all" at the bottom end of the Conversations sidebar. You can archive a conversation, whenever you want. If you want to review the archived conversations, you can find them viewing "Archived" items under the "Conversations" tab, or viewing the conversations maintained with a blog in that blog's folder in the "Contacts" section.
Yes, next to the "Join the Conversation" button you can click on discard. The conversation will go back to the New Mentions window as discarded. You will only be able to see it if you have the "Show discarded mentions" option activated in New Mentions. Yes, this information can be edited by clicking on "Personal Info" in the menu at the top right. In the "User Nicks" section you can add new nicknames so that Noteca recognises your comments.

Noteca adds new contacts automatically. When you click on "Join the conversations" in the "Conversations" window Noteca adds that contact so that the name of the blog is registered together with its authors and all the conversations we have maintained with that blog. Yes, by clicking on the blog's name you enter the individual contact's folder, where you can fill in details such as their name, surname, e-mail, twitter, telephone and postal address. Noteca allows the members of your team so take advantage of colleagues' previous experiences. Any member of your team can add notes to the contact pages about the authors of the blog. Therefore, in future conversations with that author, you can review the notes previously made by yourself or other members of the team before taking action.

Noteca tells you how many times the keyphrases you have introduced appear over a specific period of time defined by clicking on See Calendar. This information will appear under the name "Posts/Tweets with mentions". Furthermore, it tells you how many of those posts/tweets you have you have responded to and the ratio of the conversation. It also tells you the influence of the blogs/twitter authors that generated those mentions, the language of the posts/tweets and if the mentions appear in posts, comments or tweets. Furthermore, you can see the statistics by room or by keyphrase.

In the New Mentions and Conversations sidebars you will find the Tasks section. You can click on "Add new task" or "view and edit all tasks".

If you click on "Add new task" a text box will appear in which you can add a task, assign it to a member of your team, choose the date of the task and indicate the type of task it is.
By clicking on "view and edit all tasks", you can see all tasks assigned to all members of your team and edit them. Yes, a task can be linked to a specific post or tweet by creating the task in the Conversations tab. When you tick the option "This task is private", the task will only be visible to the members of the team, and not to external users. Yes, providing you are not an external user.

Noteca users who need support can write an e-mail to support@noteca.com.
You can also contact us on telephone +44 20 3286 3120. However, we recommend the use of e-mail.